We are writing to inform you about a recent security issue that occurred at Travian Games. Some of our systems were hit by a ransomware attack. Upon discovering this breach, we immediately contacted the authorities and initiated a thorough investigation to assess the extent of the incident and to take appropriate corrective measures.
We want to provide you with the necessary information and potential steps to safeguard your personal data.
What Information was Affected: Our email database was affected by the attack. The data in the database is compromised and inaccessible. Therefore, we cannot exclude the possibility that your personal email address were disclosed.
However, we can confirm that no passwords were compromised thanks to the industry standard precautions we put in place. Please note that we do not store sensitive payment information such as credit card numbers on our servers, so your financial data remains secure.
What We Are Doing: We have taken swift action to address this breach and are working diligently to furthermore enhance our security protocols to prevent such incidents from happening in the future. We are also cooperating with a team of cybersecurity experts to assist us in this process.
What You Should Do: If you wish to add an extra layer of security to your account, we still recommend that you change your password for your account. This will minimize any potential risks.
We are sorry for any trouble that this incident might have brought your way. We take your data privacy seriously and are committed to ensuring the security of your information. Your trust is of the utmost importance to us, and we are dedicated to addressing this situation with transparency and accountability.
If you have any questions or concerns about this incident, please do not hesitate to contact our dedicated support team at Customer Support Portal.
