As you all realized, during the past weekend we had to face an unexpected situation that resulted in the 4.6 regional gameworlds being unplayable.
We are deeply sorry about the whole situation, as we know it created a lot of frustration and anger on your side. This is definitely not the quality of service we aim to provide you and we are working very hard on making sure that it will not happen again in the future.
In the meantime, we would like to provide you some more insights regarding what happened in the past days and weeks.
First things first, Europe 30.
This game world faced latency issues since the very beginning and this was due to the high amount of concurrent users playing the game. Indeed we are tackling this issue, which resulted in some visible improvements that will be even more tangible in the next few weeks. We are fairly positive that the upcoming game worlds – where a huge amount of players is expected – will face these latency issues less and less.
Even though you might assume that this particular issue occurred again last Sunday, we can assure you that they are not coming from the same source. Let us give you a quick explanation.
What players perceive is the same: the game is lagging, there is an event jam, heroes disappear, and so on. The reason behind it is different though and this is what affected all game worlds.
On Sunday morning we realized that something was breaking. Every 10 minutes the event jams were spiking. Our Tech Lead and Live Operation Support immediately jumped on the topic and, after some research, they recognized that the issue was not on the game worlds themselves but on the third-party service hosting the game worlds. These issues couldn’t be solved by adding server capacity.
They quickly got in contact with the provider and the only viable option presented to them was very risky: moving the database of the game world to a different environment until the underlying issue is found and resolved.
Our Tech team decided to take the risk and move the databases for Europe30 and International100, our two biggest game worlds. This is why, in order to minimize the risks for players and their accounts, we had to activate the truce for 24 hours all of a sudden.
Currently, the situation seems stable, and we are still in contact with the provider to discuss follow-up actions to be taken to minimize the risk this will happen again.
And now to the hot topic of compensation. We are perfectly aware that Travian: Legends’ biggest currency is time but unfortunately we cannot give you that one back. As it is impossible to satisfy the needs of each and every single player, we still want to offer compensation at the largest possible scale.
We will add to each active account that registered on AMERICA1, ARABICS50, ASIA20, EUROPE1, EUROPE30, INTERNATIONAL1, INTERNATIONAL100 before April 5th a total amount of 200 Gold. The compensation will be added to the accounts on April 07th around 14:00 UTC+2.
Thank you for reading this wall of text and even more a big thank you from the Travian: Legends team for all the support you showed during this critical event!
Your Travian: Legends Team
