Onboarding New Players ~ Travian: Codex Victoria ~ Annual Special 2019

We haven’t forgot about new players – Travian: Codex Victoria will bring something very valuable for them with the onboarding system for new players.

A new contextual help feature will be implemented:

  • Opening the UI for the first time will trigger an explanation of the UI elements.
  • The aim is to improve help new players come to understand the game.

There are also some changes accompanying this system that are also very interesting for veteran players:

  • When the hero levels up, its health is restored (back to 100%). We want to reward the efforts those heroes put into gaining more and more experience in the field.
  • The quest rewards and adventure loot are added to the hero inventory. They can no longer be raided, and they will not get lost if the warehouse or granary is full. The resource items can’t be sold in auction.
  • The tutorial is removed, and the task system will include new quests!


Advanced Start ~ Travian: Codex Victoria ~ Annual Special 2019

In addition to the new building in Travian: Codex Victoria, you’ll be able to start in a snap!

The special Advanced Start will allow you to enjoy the following benefits:

  • Your first village will start with all resource fields at level 5
  • You’ll already own 6 Settlers and enough CP to settle 2 additional villages
    • Note: 9c and 15c cannot be settled with the first 6 Settlers
  • The first 2 villages you settle will automatically have all resource fields at level 5 (further villages will have resource fields at level 1)
  • You’ll be granted 75% of the CP required to settle the fourth village

Don’t forget to choose where to send those Settlers wisely!


Travian: Codex Victoria ~ Annual Special 2019

Travian is turning 15 years old this September, what a great achievement! And it goes without saying, this would’ve been impossible without you!

First of all, we want to thank each and every one of you for being part of this amazing community. You are indeed the best. As per tradition, we want to celebrate this unique anniversary with a special gameworld.

For those of you who’ve never heard of it (shame on you!), every year since 2013 we start a unique gameworld in September to celebrate the game’s anniversary.

These gameworlds have a very special set of features, which we will explain in detail later.

You might have also noticed that they have their own unique names, and these change every year.

In 2015, it was Scattered Empire; then we had Rise of Alliances in 2016, and then Fire and Sand in 2017, and Path to Pandora last year. As you may have guessed by the title of this post, this year’s annual special will be called Codex Victoria.

What will be the content of the 2019 Annual Special?

For this year’s annual special, we will be keeping five elements of last year’s special Path to Pandora and adding three awesome features on top.

What are those 5 elements?

5 tribes, Ancient Europe Map, Victory Points, new Conquering System and Confederacy system.

What are we adding?

Starting from tomorrow, we are going to gradually reveal the three additions to Codex Victoria. Stay tuned for even more interesting information!


Meet the Team: Laure, Customer Service Manager

Curious to know what’s happening behind the scenes of Travian: Legends? Meet Laure, our Customer Service Manager!

Hi Laure! First of all, tell us something about yourself/your background and how did you end up being the Customer Service Manager at Travian Games?

Hello Giulia! My name is Laure, I’m about to turn 29 and I come from lovely Paris in France.

I’ve joined the Travian: Legends team at the beginning of March after moving my family to Munich, end of 2018.

I’ve always been very involved with video games from a young age. I was always looking forward to my school vacations so that I was allowed to play as much as I wanted. It was a blessing for me to start working in this industry. It has now been 7 years… time goes by so quickly!

I have started out by answering Customer Service tickets and I have to say that not a single day looks like another one. There is always something exciting happening in Customer Service, from one very strange bug to new exciting features for the community, to players’ questions going from one very technical topic to overall game feedback to a huge team of Customer Service Representatives that love working together and share stories.

Every day is special and I absolutely fell in love with the spirit of Customer Service.

Little by little, I’ve taken more and more responsibilities by dealing with payment issues, reviewing the quality of our service, and managing a team.

Today I am very proud to be part of the Travian: Legends team and work on so many different improvements with the very experienced CS team gathered over the past years.

Let’s talk about your role as CS Manager. How does your “daily routine” look like?

Usually, I arrive at work, get myself a cup of coffee and catch up on what happened during the night. Then, I sync with the 3 Customer Service Team Leads.

We have a big team and a lot of them are in different time zones, so it’s important to check if a new issue popped up during the night, so that we can resolve it as soon as possible and preserve the great experience our players have in-game.

Like I said before, no day looks like the previous one. I always need to keep up with what’s happening in the game and in the tickets player send to us. I review how to improve the knowledge we share with players on the website, on answers and in the game but I also prepare for future events, for releases and new tools by sharing information with the team so that they have all the details necessary to reply to tickets.

What do you enjoy the most about your job position?

I love the feeling of helping.

I help players, I help the game team, I help the CS team.

I think that’s the most important part of Customer Service. You’re always ready to participate, share information, discuss potential issues that you foresee. I absolutely love feeling like what you do and work on will be visible to the community.

Some people might say working in Customer Service is hard, and yes, you might get all the complaints first, but you are also the first to get the “thank you for fixing it”.

What makes the Travian: Legends community so special, in your opinion?

I was very surprised to hear and see that we have players who have stayed with Travian for years and years.

Their experience and their views on changes are vital for us. To have such dedicated players who listen, give feedback, defend, and sometimes clearly tell us when something goes wrong is very important.

As a player myself, I would be very motivated to find and join an alliance with experience and be taught the game by experts. I think the presence of our players shows a very attractive community to new players. I see it also in our Customer Service team, as the team is primarily composed of Travian: Legends game experts who know every little detail of the game and have been here almost from the beginning.

I surely know I can count on all of them to raise topics that are very important to players, as they are players themselves.

Last question: let’s talk about games in general. What’s your top 3 all-time favorite games?

Hmmm… So many choices! I can spend hours every day playing World of Warcraft. It is such a known success but when you actually start playing it you realize why it is such a success.

Otherwise, I play a lot of strategy games like Civilization (V, VI, they’re all very good and have far too many add-ons!), and I’ve spent a fair share of hours in builders like Prison Architect. Those are my top 3, but I do spend more and more time learning Travian: Legends and I think it might get to my top 3 sooner or later!

Thank you for reading our interview, we hope you enjoyed getting to know Laure a bit more! If you have any questions for him, don’t hesitate to leave a comment, otherwise, stay tuned for the next edition of Meet the Team!