Game Update ~ Automated Ban Punishment Offer ~ Customer Service

During the Legends on Tour 2019 Summit, the Customer Service team presented a new system to improve rule enforcement.

The most visible part of these improvements is the new in-game “offer and accept” penalty -feature. With it, the rule enforcement team can determine a penalty while issuing a ban to an account, and the player can then accept that penalty to continue playing right away! There will be no need anymore to message back and forth to get your account unbanned. Continue reading… “Game Update ~ Automated Ban Punishment Offer ~ Customer Service”

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Customer Service ~ Notes from Legends On Tour 2019

I know you are dying to know more about what we discussed during our Legends on Tour 2019 Summit. That moment has finally come, so brace yourselves… the Notes are coming!

Customer Service is the first topic we cover but in the following days, we will also report about Community Management and Game Design.

Since it’s going to be a VERY long post, you will be able to download the PDF version.

Let’s go!

Continue reading… “Customer Service ~ Notes from Legends On Tour 2019”

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Legends on Tour 2019 Summit ~ What’s next?

The event is over, and now it’s time for the Travian: Legends team to recap and work on the different topics brought up by the community.

First, we want to thank all the participants, both from the communities and the company. In total there were around 30 people from Travian Games involved in this event in one way or another, so as you can see it was a huge investment in time from our side.

It is a very important event for us as we are trying to get closer and closer to the communities and the communities need and such an event help us to reach this goal.

You probably already read most of what happened from the communities’ representative in the forum or on our daily updates (Day 1, Day 2, Day 3, Day 4). So, what’s gonna happen? Continue reading… “Legends on Tour 2019 Summit ~ What’s next?”

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Legends on Tour – Day 3

Hot topics, hot topics EVERYWHERE. That’s Day 3 in a nutshell.

When you read “Customer Service” you might think – oh, such a boring topic! – but it turned out to be quite the opposite for our 8 Legends. Plus, as you can see from the title, we also chatted about another major topic: the Tournament.

I would go so far as to say that Day 3 turned out to be even more thrilling than Day 1 and Day 2 but I will let you be the judge of that by encouraging you to read our previous reports.

But now it is the time to dive into Day 3… Continue reading… “Legends on Tour – Day 3”

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Legends on Tour 2019 – Day 2

Let’s begin by saying that we were expecting some action on Day 2 and luckily we were not disappointed. But of course, when the main topic is Game Design and Game Development you know for a fact that some very juicy topics will be on the menu!

Oh boy, the list is long, but keep in mind that this particular post is only a small sneak peek. As we already mentioned yesterday, expect a detailed report in the following weeks.

But what happened today? Continue reading… “Legends on Tour 2019 – Day 2”

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Legends on Tour 2019 – Day 1

They are here! Our 8 Legends safely landed in Munich and we can already tell that they are very eager to discuss everything Travian: Legends-related. Some of them even crossed the ocean to join us, but they seem to be coping pretty well with the jetlag. Or maybe it was the coffee…

For the next 4 days, I will bring you behind the scenes of the most awaited event of the year. Expect some fireworks!

Continue reading… “Legends on Tour 2019 – Day 1”

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